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FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

RETURN POLICY

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

WHEN WILL YOU GET MORE

DRESS AVAILABILITY

Most of our dresses are in stock! To find out if your dress is available, choose the size and color you would like from the product page and you will see the availability message. It is rare, but sometimes the availability of special order dresses can change after you make your purchase. If this happens, we contact you immediately.

OTHER

OTHER QUESTIONS

Email us at your email for any other questions not addressed here, we'll get back to you right away.

WHERE IS A SIZE CHART

SIZING

Every dress has a different size chart. Size charts are available on each product page on the line marked "Size". Be sure to check the size chart to get the best fit. Keep in mind you can always take a gown in if some areas are large, but you cannot let something out that is too small.

Hours

Monday - Saturday: 10AM to 5PM Arizona
Sunday: Closed